Contact Us & FAQ

Frequently Asked Questions

Please ensure you read the FAQ’s below before contacting us, which will give you a much quicker answer to your question. More than 90% of customer queries can be answered via the FAQ’s below

We want to ensure your order reaches you as soon as possible, so once your order has been placed, it goes into our print queue automatically. If you notice a mistake in your order or there is an error to the delivery address, we will endeavour to rectify your order but can only do this if we are contacted within 1 hour of payment via the ‘I’ve noticed a mistake’ contact form option at the bottom of this page. 

If we are contacted any later than this, your item will be in production & we will be unable to make any amends to your order. We are a commercial printer & operate 24 hours a day, 7 days a week.

Our amends policy is detailed below:

This option is for requesting AMENDS TO ORDERS SUBMITTED IN THE PAST HOUR ONLY. After one hour your order will be moved into our automated production & no further amends can be actioned.

If you have noticed a mistake, you are able to edit your order up to one hour after it is placed by editing your order by yourself using our automated system.

If you are unable to edit your order using our automated system, any additional amendments to spellings, duplicated text or grammar (submitted within an hour of the order) will incur an administration charge of £7 per individual amend & the amend will be actioned manually by our creative team. This is payable via a PayPal invoice sent within one working day of receiving the amendment request and will delay the dispatch of your item by 3 working days after the invoice is paid. Please see below our amends policy which makes clear amends requests which we are unable to action manually.

Once you have amended your mistake, acceptance will be confirmed on screen and an email confirming the change will be sent to your email address & supersedes any previous order confirmation details. If you do not see this confirmation either on screen or via email, the amendment request has NOT been submitted.

Requests for any changes sent via our ‘general enquiries’ option cannot be actioned. We are also unable to process amends via telephone, social media or any other form of communication other than via the ‘I've noticed a mistake’ option at the bottom of this page.

As all our designs are templates that enable customers to see their designs previewed ‘live’ on screen, we do rely on these being checked by the customer prior to payment, & emphasize that it is the customer's responsibility to ensure that the content and layout of the design is accurate and precise before approval when placing the order. This includes: - spelling, grammar, layout, colours, sizes, font size, quantities, delivery address and type of product e.g. print/framed print/canvas/cushion etc.

Due to our designs being bespoke software templates which requires coding, you are unable to make any changes after purchase for the following:

  • Changes to the size of text
  • Add additional text or characters in addition to a line’s maximum number of characters
  • Changes to the position of text
  • Changes to the design layout
  • Changes to the size of the final design to a non standard size
  • Changes to the background colour or text colour 
  • Any other creative changes

We are unable to cancel any orders one hour after placing the order, as your order will be in production.

Our contact details to submit an amend can be found on the following link or at the bottom of this page. Please ensure you select the 'I've noticed a mistake' option as we are unable to action amend requests via the general enquiries option:  https://www.chatterboxwalls.com/contact-us

Answer – Please use our order tracking page before contacting us which will give you a quicker response.

You will need to input your email address & order number & a link to our courier's website tracking will be displayed, where you will need to input your tracking number, NOT your order number.

All our orders are shipped in two working days. Over 98% of our orders are dispatched via FedEx, and you should have received a tracking email from our carrier when it has been dispatched. If your order has not been delivered, please ensure you use the tracking information provided from the carrier before contacting us.

Answer - At the time of order an automated order confirmation email with a thumbnail image of your design is sent using the email address the customer has used for the order. If you have not received this, please check your spam folder for this email or if paying via paypal, check the email address which is registered to your paypal account before contacting us.

Answer - As all our designs are templates, which enable customers to see their personalized words preview as you type, we’re sorry but we are unable to create designs which are not featured on our website.

Answer – Yes, there is an option to add a short gift message to the recipient during the checkout process

Answer - Once you place your order, the item goes into an automated print queue. In the event you notice a mistake in the words or images you have typed and approved, we may be able to make a change if we are contacted within 1 hour via email only . If we are contacted after 1 hour, we regret we are unable to make any changes. If we are able to make an amend after the item has been paid for we will make one manual amend free of charge. Please note that if you are requesting an amend to your order, this may delay dispatch of your item by up to 24 hours.

Express delivery is currently not available. 

Due to covid 19, we have we have had to change our workflow to ensure social distancing for our team & as a result we are currently unable to offer an express delivery service.

We are currently dispatching all orders in 2 working days.

More information on our dispatch & delivery estimates can be found on the following link: 

https://www.chatterboxwalls.com/delivery-costs 

 

Answer – All orders are dispatched in 2 working days.

Answer – Yes we do – We ship globally via FedEx Express. From dispatch delivery takes 2-3 working days, shipping to Europe 4-5 working days, delivery to Rest of the World (see delivery page for details).

Answer - Please ensure that you are using the most up to date version of your internet browser and Javascript enabled.

Answer - As all our designs are templates, which enable customers to see their personalized words preview as you type, we’re sorry but we are unable to change the font on any design as they are pre-set to allow for text width on each line.

At present our live preview software is not able to process emojis.

This is usually caused by the billing address not matching the card issuer's information on file. Please ensure that your billing address matches the name & address information which the card issuer has on file for you.

Some of our designs feature a distressed font to enhance the creative feel of the design. This is clearly shown on the on screen previews and referenced in the description of the featured design

Our frames can be found to be purchased separately on the following link

The stated sizes on each product page are for prints without a frame, so small size is (11.7" x 8.3") & medium is (16.5" x 11.7") etc

If you have made an amend within one hour of your order being placed (via the I have noticed a mistake option below only), you will have received an email confirming your amend has been actioned. The text in your dispatch email will NOT show the amend has been actioned as this is done manually on the artwork submitted

Whilst we pack all of our products robustly & with care, on very rare occasions they can be damaged in the courier network. If your order has arrived damaged, please contact us via the email address at the bottom of this page to advise of the damage. You will need to submit ALL of the following information & supporting evidence

  • Your order number
  • The date of delivery
  • A photo clearly showing the damage to the product
  • A photo showing all of the received product
  • A photo showing all of the outer packaging
  • A photo showing all of the inner packaging

All reports of damage must be submitted within 24 hours of delivery.
This will enable us to take up the issue with our couriers.
Once ALL of the above requested information & photos are received, we will advise on a replacement
Our email address is support@chatterboxwalls.com 

Note our office opening hours are Monday - Friday 9am - 5pm (excluding bank holidays) & we are unable to respond to queries outside these hours.

Contact us

If you need to contact us about your recent order or your question is not listed please use the contact form below.

This option is for requesting AMENDS TO ORDERS SUBMITTED IN THE PAST HOUR ONLY. After one hour your order will be moved into our automated production & no further amends can be actioned.

If you have noticed a mistake, you are able to edit your order up to one hour after it is placed by editing your order by yourself using our automated system.

If you are unable to edit your order using our automated system, any additional amendments to spellings, duplicated text or grammar (submitted within an hour of the order) will incur an administration charge of £7 per individual amend & the amend will be actioned manually by our creative team. This is payable via a PayPal invoice sent within one working day of receiving the amendment request and will delay the dispatch of your item by 3 working days after the invoice is paid. Please see below our amends policy which makes clear amends requests which we are unable to action manually.

Once you have amended your mistake, acceptance will be confirmed on screen and an email confirming the change will be sent to your email address & supersedes any previous order confirmation details. If you do not see this confirmation either on screen or via email, the amendment request has NOT been submitted.

Requests for any changes sent via our ‘general enquiries’ option cannot be actioned. We are also unable to process amends via telephone, social media or any other form of communication other than via the ‘I've noticed a mistake’ option at the bottom of this page.

As all our designs are templates that enable customers to see their designs previewed ‘live’ on screen, we do rely on these being checked by the customer prior to payment, & emphasize that it is the customer's responsibility to ensure that the content and layout of the design is accurate and precise before approval when placing the order. This includes: - spelling, grammar, layout, colours, sizes, font size, quantities, delivery address and type of product e.g. print/framed print/canvas/cushion etc.

Due to our designs being bespoke software templates which requires coding, you are unable to make any changes after purchase for the following:

  • Changes to the size of text
  • Add additional text or characters in addition to a line’s maximum number of characters
  • Changes to the position of text
  • Changes to the design layout
  • Changes to the size of the final design to a non standard size
  • Changes to the background colour or text colour 
  • Any other creative changes

We are unable to cancel any orders one hour after placing the order, as your order will be in production.

Our contact details to submit an amend can be found on the following link or at the bottom of this page. Please ensure you select the 'I've noticed a mistake' option as we are unable to action amend requests via the general enquiries option:  https://www.chatterboxwalls.com/contact-us

Enter the email address used to place the order
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