Once the order has been placed, it goes into our print queue automatically. If you notice a mistake in the words or images you have typed and approved prior to payment or the delivery address, we will endeavour to make the requested change if we are contacted within 1 hour via email. If it is after 1 hour, we regret we will not be able to change the order. If we are able to make an amend we offer one manual amend free of charge. Please note that if you are requesting an amend to your order, this may delay dispatch of your item by up to 24 hours.
I haven’t received my order confirmation email
Answer - At the time of order an automated order confirmation email with a thumbnail image of your design is sent using the email address the customer has used for the order. If you have not received this, please check your spam folder for this email before contacting us.
Where is my order?
Answer – Please use our order tracking page before contacting us which will give you a quicker response.
All our orders are shipped in two working days. Over 98% of our orders are dispatched via FedEx, and you should have received a tracking email from our carrier when it has been dispatched. If your order has not been delivered, please ensure you use the tracking information provided from the carrier before contacting us.
Can you create a bespoke design for me?
Answer - As all our designs are templates, which enable customers to see their personalized words preview as you type, we’re sorry but we are unable to create designs which are not featured on our website.
Can I change my words or spellings once I have paid for my order?
Answer - Once you place your order, the item goes into an automated print queue. In the event you notice a mistake in the words or images you have typed and approved, we may be able to make a change if we are contacted within 1 hour via email only . If we are contacted after 1 hour, we regret we are unable to make any changes. If we are able to make an amend after the item has been paid for we will make one manual amend free of charge. Please note that if you are requesting an amend to your order, this may delay dispatch of your item by up to 24 hours.
I need my order in a hurry, do you do express delivery?
Answer - We have an express shipping option for $9.95. Orders will be dispatched on 2 working day delivery (excludes weekends). Excludes Fedex out of area surcharge zip codes which will be sent via Economy delivery and can take up to 20 working days, click here for details in the US and rest of the world
How long does it take you to dispatch my order?
Answer – All orders are dispatched in 2 working days.
Do you ship internationally?
Answer – Yes we do – We ship globally via FedEx Express. From dispatch delivery takes 2-3 working days, shipping to Europe 4-5 working days, delivery to Rest of the World (see delivery page for details).
The instant previews are not working.
Can I change the font on a design?
Answer - As all our designs are templates, which enable customers to see their personalized words preview as you type, we’re sorry but we are unable to change the font on any design as they are pre-set to allow for text width on each line.
Can I change the font colors on a design?
Answer – Most of our designs have a number of multicolored font options which are pre-fixed in position & can be selected as part of the colorway options & can be seen on our on screen previews. However, as all our designs are templates, which enable customers to see their personalized words preview on screen, we’re sorry but we are unable to change the font color for individual orders.
Can I use emojis?
At present our live preview software is not able to process emojis.
My transaction cannot be processed
This is usually caused by the billing address not matching the card issuer's information on file. Please ensure that your billing address matches the name & address information which the card issuer has on file for you.
Some text looks like it is printed patchy or running out of ink
Some of our designs feature a distressed font to enhance the creative feel of the design. This is clearly shown on the on screen previews and referenced in the description of the featured design
Have you read our FAQ?
Before you send your enquiry please check if it can be answered on our FAQ page. More than 90% of our customer enquiries can be answered via our FAQ’s on this page, which will give you a quicker answer to your enquiry. Please confirm that you have read the FAQ.